Frequently Asked Questions

The goal of (our) "comparable exchange" concept is to parallel the supply of and demand for both the week that you relinquish and the week that you request in exchange. So, the “Destination Units Available” that are displayed during your search for an exchange are resort weeks that are closest in demand and vacation experience to the one that you chose to relinquish.

Also, we try to ensure that the quality of the resort you are confirmed to is comparable to the accommodations that you traded.

All resort units are listed at least one year prior to your check-in date.

Some resorts, however, participate in the Early Deposit program. If you own a week at one of these properties, your units will be listed 18 months or two years in advance of your check-in.

The weeks you see under "your Resort Unit(s)" reflect the units currently eligible for you to exchange. Simply contact your designated Member-Services Center to add an additional week to your account.

We'll verify your unit's number and size with your home resort and update your records.

There is an administrative fee to add a week(s) to an existing membership. The administrative fee is waived, however, if you renew your membership for at least one year at the time you add your week(s).

You'll receive a confirmation number at the "Transaction Complete" page after you've selected a resort and the dates you want to travel, reviewed the resort information, and provided your payment details.

your home resort will then verify the week you relinquished, and we'll send your confirmation certificate to you via your choice of e-mail, or regular mail.

The exchange fee online is less than if you request an exchange by phone.

You can extend your expiration date for six or 12 months by purchasing a deposit extension or by contacting your Member-Services Center.

your week will be treated as a Flex Deposit. Weeks initially relinquished as Flex Deposits or late-notice deposits maintain their original redemption method.

Also, we try to ensure that the quality of the resort you are confirmed to is comparable to the accommodations that you traded.

You can extend a previously extended deposit for an additional six or 12 months by purchasing a deposit extension or by contacting your Member-Services Center.

your week will be treated as a Flex Deposit. Weeks initially relinquished as Flex Deposits or late-notice deposits maintain their original redemption method.

You´ll have the opportunity to purchase a Guest Certificate online at the time you make an exchange confirmation or place a request.

You can also purchase a Guest Certificate online when you buy your Getaway.

If your transaction was already completed, simply go to your Member Corner and click on “My Transactions” to view your exchange and Getaway history. You have the option to add, modify or delete a Guest Certificate for any current exchange or Getaway transaction by clicking the “ADD/MODIFY/DELETE” button.

Search exchange availabilities and confirm in real time.
Deposit your week.
Request a vacation exchange.
Check pending exchange requests.
Search for and purchase Getaway vacations.
Purchase Guest Certificates.
Book air travel, hotel accommodations, rental cars, and cruises.
Research and book vacation activities.
Access Leisure Time Passport Gold benefits.
Upgrade or renew your membership.
Check the expiration date of your membership.
Update membership information, including phone numbers and mailing and e-mail addresses.
Sign up for special offers and e-mail updates.
And more.